FD-IX announces new Support Portal

FD-IX now has a dedicated support portal at.https://fdixportal.zohodesk.com/

The new FD-IX Support Portal allows members to submit tickets, track progress, and keep all communication organized by case. You no longer need to search through emails or track responses manually. Each issue is assigned a ticket, and each ticket includes methods to prevent it from becoming stale.

When you submit a ticket, it is routed directly to the appropriate technical team. You can attach configurations, screenshots, traceroutes, BGP logs, or any relevant evidence to support your case. Providing context is essential for effective troubleshooting.

Comprehensive documentation is equally important. The portal features an expanding knowledge base with practical content drawn from real-world scenarios. Topics include cross-connect procedures, peering setup guidance, port upgrades, maintenance policies, and troubleshooting tips. Frequently asked questions are added to ensure relevant information is always available.

Another key benefit is visibility. You can view open and closed tickets, as well as past work, creating a clear record. These records support better decision-making when planning upgrades or reviewing incident history.

As FD-IX, its traffic and membership continue to grow, support should remain clear and reliable, not uncertain. The new support portal is now live for members. Log in to open a ticket or browse the knowledge base. As always, you can email us at helpdesk@fd-ix.com to submit a ticket. This will be moved to the new support portal soon.